Client Relations Assistant

**Job Title:** Client Relations Assistant **Company:** eBay **Location:** Washington, D.C., US **Job Type:** Full-Time **Seniority Level:** Entry Level **Years of Experience:** 0

**Deadline to Apply:** October 29, 2024

### Job Overview: eBay is seeking a highly motivated and reliable Client Relations Assistant to join our dynamic team in Washington, D.C. This entry-level position is ideal for enthusiastic individuals who are eager to learn and grow in a fast-paced environment. As a Client Relations Assistant, you will be the first point of contact for our clients, playing a vital role in enhancing client relationships and ensuring a high level of customer satisfaction.

### Responsibilities: - **Client Communication:** Serve as the primary point of contact for client inquiries via phone and email, promptly responding to questions and addressing concerns to ensure a seamless client experience. - **Data Entry & Management:** Maintain accurate client records in our customer relationship management (CRM) system, ensuring that all information is updated and effectively organized. - **Client Support:** Assist clients with account setup, transactions, and provide guidance on using eBay services. Resolve any technical issues or inquiries with a focus on providing solutions. - **Relationship Building:** Foster strong relationships with clients by understanding their needs and preferences, ensuring they feel valued and heard. - **Follow-Up:** Conduct follow-up communications after initial interactions to ensure client satisfaction and retention. Gather feedback and suggestions to guide service improvements. - **Collaboration with Teams:** Work closely with the sales and marketing teams to communicate client insights and support initiatives aimed at enhancing the overall client experience. - **Reporting:** Compile and analyze client feedback, reporting trends and insights to supervisors to aid in decision-making and strategy development. - **Participate in Training:** Engage in ongoing training sessions to continuously improve product knowledge and client interaction skills, ensuring up-to-date knowledge of eBay's offerings. - **Contribute to Sustainability Initiatives:** Participate in company-wide initiatives focused on environmental responsibility and sustainability, aligning with eBay’s commitment to responsible practices.

### Requirements: - **Education:** High school diploma, or equivalent; a degree in business, communications, or a related field is a plus. - **Experience:** No prior experience required. An eagerness to learn and grow within the role is essential. - **Personality Traits:** - Hardworking: Demonstrate a strong work ethic and commitment to achieving results. - Energetic: Bring a positive and proactive energy to the team, engaging with clients enthusiastically. - **Soft Skills:** - Attention to Detail: Exhibit a keen eye for detail in all aspects of work, ensuring accuracy in data management and client communications. - Persuasion: Possess strong persuasive skills to help clients understand eBay’s services and the value they offer. - **Technical Skills:** Basic proficiency in Microsoft Office Suite and an understanding of CRM systems is preferred; a willingness to learn new technologies is essential.

### Benefits: - **Company Transportation:** Accessible transportation options to support your commute. - **Profit Sharing:** Participate in our profit-sharing program as a recognition of your contribution to the company's success. - **Paid Time Off (PTO):** Competitive PTO policy to promote a healthy work-life balance.

### Working Environment: At eBay, we are committed to environmental responsibility and sustainable practices. Our workplace fosters a culture of support, collaboration, and innovation while encouraging our employees to contribute to our ecological initiatives.

### Equal Opportunity Statement: eBay is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**Join us at eBay and help us deliver an extraordinary client experience while contributing to a sustainable future!**

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.