Client Service Officer - Work from home
Job Description - Client Service Officer - Work from home
**Job Title:** Client Service Officer - Work from Home **Company:** Pfizer **Location:** Philadelphia, Pennsylvania, US **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1
**Deadline to Apply:** November 3, 2024
---
**Job Overview:** Pfizer is seeking a motivated and energetic Client Service Officer to join our team. As a part-time position, this role offers the flexibility of working from home while playing a crucial part in delivering exceptional service to our clients. We are looking for a driven individual who can foster relationships and enhance client satisfaction with our products and services.
**Key Responsibilities:** - **Client Interaction:** Handle inbound and outbound calls, emails, and other communications from clients, ensuring all inquiries are addressed in a timely and professional manner. - **Problem Resolution:** Address and resolve client issues or concerns by collaborating with internal teams, providing solutions, and maintaining detailed records of interactions and resolutions. - **Product Knowledge:** Develop a comprehensive understanding of Pfizer’s products and services to provide accurate information and support to clients. - **Client Relationship Management:** Build and maintain rapport with clients to encourage loyalty and repeat business; actively listen to client needs and tailor services accordingly. - **Feedback Collection:** Gather client feedback and insights to relay to management and relevant departments for continuous improvement of services and products. - **Team Collaboration:** Work closely with other client service team members to ensure a seamless experience for clients and to achieve common goals. - **Documentation:** Prepare and maintain accurate client records, interactions, and feedback in company systems, ensuring compliance with regulatory requirements and company policies. - **Continuous Improvement:** Participate in training and development programs to enhance personal and professional growth, and stay updated on industry trends and best practices. - **Performance Metrics:** Meet or exceed established performance standards, such as response time, customer satisfaction scores, and resolution turnaround time.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
**Requirements:** - **Education:** High School diploma or equivalent; additional education or certifications in customer service, healthcare, or a related field is a plus. - **Experience:** Minimum of 1 year of experience in a customer service or client-facing role, preferably in the healthcare or pharmaceutical industry. - **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using customer relationship management (CRM) tools. - **Personality Traits:** Energetic and driven; possesses a strong desire to succeed and grow within the client service field. - **Soft Skills:** Exceptional cooperation and teamwork capabilities, with a positive attitude that fosters a collaborative work environment. Strong empathy and understanding toward clients’ needs, promoting a supportive and engaging interaction. - **Communication:** Excellent verbal and written communication skills; ability to communicate clearly and effectively with clients and team members.
**Benefits:** - Reimbursement for travel and spending expenses related to work - Opportunities for business travel, subject to operational needs - Free accommodation during work-related travel
**Working Environment:** At Pfizer, we prioritize understanding and empathy in all client interactions. Our work-from-home setup allows for a flexible leadership environment that emphasizes the importance of personal well-being and work-life balance. We encourage open communication and foster a culture of teamwork to enhance our client service delivery.
**Equal Opportunity Statement:** Pfizer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.
---
This detailed job description encapsulates the responsibilities, requirements, and overall working environment for the Client Service Officer position at Pfizer, promoting a comprehensive understanding of the role for potential candidates.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
Work Schedule
This job has the following work schedule:
- Flexible
Benefits & Perks
This job has the following benefits:
- Remote work flexibility