Client Service Officer - Work from home

**Job Title:** Client Service Officer - Work from Home **Company:** Pfizer **Location:** Philadelphia, Pennsylvania, US **Job Type:** Part-Time **Seniority:** Entry Level **Years of Experience:** 1

**Deadline to Apply:** November 3, 2024

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**Job Overview:** Pfizer is seeking a motivated and energetic Client Service Officer to join our team. As a part-time position, this role offers the flexibility of working from home while playing a crucial part in delivering exceptional service to our clients. We are looking for a driven individual who can foster relationships and enhance client satisfaction with our products and services.

**Key Responsibilities:** - **Client Interaction:** Handle inbound and outbound calls, emails, and other communications from clients, ensuring all inquiries are addressed in a timely and professional manner. - **Problem Resolution:** Address and resolve client issues or concerns by collaborating with internal teams, providing solutions, and maintaining detailed records of interactions and resolutions. - **Product Knowledge:** Develop a comprehensive understanding of Pfizer’s products and services to provide accurate information and support to clients. - **Client Relationship Management:** Build and maintain rapport with clients to encourage loyalty and repeat business; actively listen to client needs and tailor services accordingly. - **Feedback Collection:** Gather client feedback and insights to relay to management and relevant departments for continuous improvement of services and products. - **Team Collaboration:** Work closely with other client service team members to ensure a seamless experience for clients and to achieve common goals. - **Documentation:** Prepare and maintain accurate client records, interactions, and feedback in company systems, ensuring compliance with regulatory requirements and company policies. - **Continuous Improvement:** Participate in training and development programs to enhance personal and professional growth, and stay updated on industry trends and best practices. - **Performance Metrics:** Meet or exceed established performance standards, such as response time, customer satisfaction scores, and resolution turnaround time.

**Requirements:** - **Education:** High School diploma or equivalent; additional education or certifications in customer service, healthcare, or a related field is a plus. - **Experience:** Minimum of 1 year of experience in a customer service or client-facing role, preferably in the healthcare or pharmaceutical industry. - **Technical Skills:** Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and experience using customer relationship management (CRM) tools. - **Personality Traits:** Energetic and driven; possesses a strong desire to succeed and grow within the client service field. - **Soft Skills:** Exceptional cooperation and teamwork capabilities, with a positive attitude that fosters a collaborative work environment. Strong empathy and understanding toward clients’ needs, promoting a supportive and engaging interaction. - **Communication:** Excellent verbal and written communication skills; ability to communicate clearly and effectively with clients and team members.

**Benefits:** - Reimbursement for travel and spending expenses related to work - Opportunities for business travel, subject to operational needs - Free accommodation during work-related travel

**Working Environment:** At Pfizer, we prioritize understanding and empathy in all client interactions. Our work-from-home setup allows for a flexible leadership environment that emphasizes the importance of personal well-being and work-life balance. We encourage open communication and foster a culture of teamwork to enhance our client service delivery.

**Equal Opportunity Statement:** Pfizer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All employment decisions are based on merit, qualifications, and business needs. We welcome applicants from all backgrounds and encourage individuals from underrepresented groups to apply.

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This detailed job description encapsulates the responsibilities, requirements, and overall working environment for the Client Service Officer position at Pfizer, promoting a comprehensive understanding of the role for potential candidates.

How to apply:

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