Client Support Manager – Remote Work

The Client Support Manager at Coca-Cola European Partners (CCEP) is a crucial role responsible for managing and maintaining strong client relationships. This position is remote and part-time, offering a unique opportunity to work flexibly while contributing to a globally recognized brand.

Responsibilities…

– Serve as the main point of contact for clients, addressing their needs and concerns in a timely and professional manner
– Develop and maintain strong relationships with clients to ensure customer satisfaction and retention
– Collaborate with internal teams to address client issues and provide effective solutions
– Monitor client accounts and ensure all contractual obligations are met
– Provide regular updates to clients on new products, promotions, and initiatives
– Identify opportunities for upselling and cross-selling CCEP products and services to clients
– Analyze client feedback and data to drive continuous improvement and enhance the overall client experience

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Requirements:
– Associate Level Seniority with at least 5 years of experience in client support or a related field
– Driven and adaptable personality traits
– Strong strategic planning skills and emotional intelligence
– Excellent communication and interpersonal skills
– Ability to work independently and manage multiple tasks simultaneously
– Proficiency in customer relationship management tools and software
– Experience in the beverage or FMCG industry is a plus
Benefits:
– Joining Bonus
– Profit sharing
– Employee discounts
– Flexibility to work remotely
– Opportunity to align work with a greater purpose and contribute to a meaningful mission
Equal Opportunity Statement:
Coca-Cola European Partners is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
How to apply:
Apply on GrabJobs and you will be notified if shortlisted for the job.
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