Customer Service Manager or Analyst - India - AKS ProTalent
Description
We're seeking a customer service manager to lead our customer service department. The ideal candidate will have proven experience working in a customer service position, with excellent knowledge of the latest industry trends and techniques.
Responsibilities:
- Supervise day-to-day operations in the customer service department.
- Respond to customer service issues in a timely manner.
- Create effective customer service procedures, policies, and standards.
- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
- Implement an effective customer loyalty program.
- Maintain accurate records and document all customer service activities and discussions.
- Assess service statistics and prepare detailed reports on your findings.
- Hire and train new customer service agents.
- Manage the approved budget of the customer service department.
- Stay informed on the latest industry techniques and methods.
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Requirements:
- Bachelor's degree in business administration or relevant field.
- Proficiency in Microsoft Office and customer service software.
- Outstanding written and verbal communication skills.
- Good understanding of management practices and techniques.
- Excellent leadership and interpersonal skills.
Customer service manager will be responsible for leading the customer service department and ensuring that customer satisfaction goals are met. The ideal candidate will have a strong understanding of customer service principles and be able to develop effective procedures and policies.
Key Responsibilities:
- Supervise day-to-day operations
- Respond to customer service issues
- Create effective customer service procedures
- Develop customer satisfaction goals
- Implement customer loyalty program
- Maintain accurate records
- Assess service statistics
- Hire and train new agents
- Manage department budget
- Stay informed on industry techniques
Requirements:
- Bachelor's degree in business administration
- Proficiency in Microsoft Office and customer service software
- Outstanding written and verbal communication skills
- Good understanding of management practices
- Excellent leadership and interpersonal skills
