Customer Service Officer - Remote Work

**Job Title:** Customer Service Officer - Remote Work **Company:** Ameren **Location:** Indianapolis, Indiana, US **Job Type:** Part-time **Seniority:** Associate Level **Years of Experience:** 4

### Job Description:

Ameren is seeking a motivated and dedicated **Customer Service Officer** to join our remote team, based in Indianapolis, Indiana. As a key member of our customer service department, you will play a critical role in promoting our commitment to environmental responsibility and sustainability while delivering exceptional customer support. This position is ideal for individuals who thrive in a remote environment and can handle customer interactions with professionalism and empathy.

### Responsibilities:

- **Customer Interaction:** - Respond promptly and professionally to customer inquiries via phone, email, and chat, ensuring a positive customer experience. - Provide accurate information regarding Ameren's services, billing procedures, and energy-saving initiatives.

- **Issue Resolution:** - Analyze and resolve customer complaints or concerns with a focus on first-call resolution. - Work with various departments to facilitate timely resolutions and escalate issues as needed, maintaining a customer-centric approach.

- **Data Management:** - Maintain thorough records of customer interactions and issues using our CRM system. - Analyze customer feedback and trends to provide actionable insights and contribute to service improvement opportunities.

- **Reporting:** - Prepare and submit regular reports on customer service metrics, including response times, resolution rates, and peak contact hours. - Identify recurring issues or patterns in customer interactions to support data-driven decision-making.

- **Training and Development:** - Participate in ongoing training to enhance product knowledge and customer service skills. - Assist in training new staff members by sharing best practices and insights gained from customer interactions.

- **Environmental Advocacy:** - Promote Ameren’s commitment to environmental responsibility by educating customers on sustainable practices and initiatives. - Actively participate in community outreach programs to enhance Ameren’s brand image and support eco-friendly efforts.

### Requirements:

- **Experience:** - A minimum of 4 years of experience in customer service or a related field, preferably in the utility or energy sector. - **Technical Skills:** - Proficiency in CRM software and Microsoft Office Suite. - Ability to quickly learn and adapt to new technologies and tools.

- **Personality Traits:** - **Reliable:** A dependable team member who consistently meets deadlines and maintains a high level of accountability in remote work. - **Resilient:** An individual who can navigate challenges and adapt to changing circumstances with a positive attitude.

- **Soft Skills:** - **Communication:** Exceptional verbal and written communication skills, capable of conveying complex information in a clear and concise manner. - **Analysis:** Strong analytical skills to evaluate customer feedback, identify trends, and propose solutions to enhance the customer experience.

- **Work Environment:** - Commitment to remote work ethics and practices, ensuring productivity and communication standards are met even in a virtual setting.

### Benefits:

- **Joining Bonus:** Competitive joining bonus to support your career transition. - **Free Accommodation:** Subsidized housing options for eligible employees. - **Employee Discounts:** Access to exclusive discounts on services and products related to Ameren and partner organizations.

### Application Process:

Please submit your application by **October 27, 2024**. Only qualified candidates will be contacted for an interview.

### Equal Opportunity Statement:

Ameren is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.