Desktop Support Analyst - 100% Remote (3rd Shift/Night shift)
Job Details
Desktop Support Analyst - 3rd Shift/Night Shift - 10PM-6AM - 100% Remote
Duration: Long Term Contract
Here's What You'll Do:
- Provide exceptional customer service at the walkup service desk to resolve incidents immediately and expedite fulfillment of requests.
- Provide remote support over the phone using remote desktop tools.
- Assist employees with installation, configuration, and troubleshooting of computer hardware laptops, desktops, peripherals, printers, mobile devices.
- Install and support desktop software for corporate laptops.
- Assist with the onboarding and offboarding process. Provision/deprovision user accounts and application access. Create and maintain laptop images.
- Document and resolve all tickets in a timely manner, adhering to established SLAs.
- Interact with vendor support to resolve technical problems with hardware and/or software.
- Create and maintain internal IT knowledge base articles to document procedures.
- Create end user documentation ("How To", "FAQ").
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Requirements:
- Experience with Active Directory, Intune, Exchange, and basic network troubleshooting
- Excellent customer service, attention to detail, communication and documentation skills.
- Must be a team player and willing to work "outside the box" to get things done as needed.
- Experience working in an IT Service Desk environment.
- Experience configuring and troubleshooting Windows & Mac laptop.
- Experience troubleshooting Microsoft Office applications and administering Office 365 accounts.
- Microsoft Teams, Apple MacBook.
Best Regards,
Vishal
-Fax
Truth Lies in Heart
