Frontdesk Officer (Airbnb & Homestay)
Full job description
Responsibility
- Perform all check-in and check-out tasks.
- Manage online and phone reservations.
- Welcome guests upon their arrival, inform customers about payment methods/deposits and collect their data [IC/passport], register guests collecting necessary information (if needed)– via online social network/physically.
- Provide information about our stay (PDF file, parking video, etc.).
- Respond to clients’ complaints in a timely and professional manner.
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs.
- Upsell additional facilities and services, when appropriate.
- Maintain updated records of bookings and payments (on tracking system)
- Check and adjust daily rental fee (if necessary)
Requirements
- This job is open to Malaysian only.
- Fresh graduate and SPM leavers are encourage to apply.
- Excellent hands-on skills with eye for details
- Ability to work independently.
- Positive attitude and responsible character.
- Pleasant personality with focus on excellence in customer service.
- Prior working experience will be an added advantage.
- Self-starter with good communication and interpersonal skill.
- Possess self-confidence and be able to actively interact with all relevant parties.
- Has own transportation (Car preferred)
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Additional Benefits
- 8 off days / month
- Annual Leave
- EPF / SOCSO / PCB
- Allowance Provided
- Medical and Hospitalisation Leave
- Training Provided
- Performance Bonus
Job Types: Full-time, Permanent
Pay: RM2,000.00 - RM2,400.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Schedule:
- Evening shift
- Rotational shift
Supplemental Pay:
- Commission pay
- Overtime pay
- Performance bonus
Ability to commute/relocate:
- Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)
