Onboarding Teammate - Italian Market
Job Description
Req#: R0064911
At eBay, we're more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts.
Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet.
Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all.
About the role and the team:
We are seeking a dedicated Italian Onboarding Specialist to join our team. The ideal candidate will be responsible for managing the onboarding process for our new employees or clients, ensuring a smooth transition and positive initial experience within our organization. Fluency in Italian and an understanding of Italian cultural nuances are essential for this role.
What you will accomplish:
- Oversee the entire onboarding process for Italian sellers, including orientation sessions, development, and distribution of tailored onboarding materials, and coordination of training sessions.
- Act as the primary point of contact for all queries from new Italian sellers during the onboarding phase, ensuring seamless integration into the platform.
- Collaborate with Business Units, Team Leaders, and other relevant departments to meet all onboarding requirements efficiently.
- Continuously improve the onboarding process based on feedback from stakeholders and direct management to enhance future experiences.
- Develop operational and commercial relationships with SMB accounts, setting clear onboarding goals and supporting them to achieve successful integration into eBay’s Start-Up Scale-Up program.
- Coach new sellers on best practices for scaling efficiently on eBay and educate them on adopting eBay’s suite of marketing and promotional tools.
- Report sales activities and progress with onboarded accounts into the eBay CRM system and assist accounts with integrating their stock management systems with eBay
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What you will bring:
- Proficiency in both Italian and English required
- Ability to build strong customer relationships and deliver customer-centric solutions
- Proficient in negotiation skills to source critical inventory to ensure seller success on the platform
- A confident self-starter and excellently organised, with great communication and problem-solving skills
- Able to operate with agility and to navigate change
- Consistently achieving results, even under difficult circumstances with a drive to draw actionable insights from data analysis
- Able to build rapport and convert sellers to action effectively
- Strong experience within a client relationship management environment
- Previous experience in an onboarding and growth role, ideally in an online retail environment preferred but not required
- 1 year experience in Commercial role preferred
- Category or vertical specific experience a distinct advantage
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