Online Live Chat Operator Job at The Chat Shop, Vancouver, BC
Job Description: Online Live Chat Operator
The Chat Shop is seeking an experienced Online Live Chat Operator to join our team based in Vancouver, British Columbia. As an Online Live Chat Operator, you will be responsible for providing exceptional customer service through the live chat feature, helping customers resolve any inquiries, issues, or concerns.
Responsibilities:
- Respond to customer inquiries, issues, and concerns promptly and professionally via live chat - Provide comprehensive information about products and services to customers - Handle and resolve customer complaints or escalate to appropriate departments - Input and update customer information in the company's CRM system - Collaborate with team members to ensure customer satisfaction - Maintain an up-to-date knowledge of products, services, and promotions - Meet daily targets for chat volume and customer satisfaction - Assist with additional tasks as required
Requirements:
- At least 2 years of relevant experience in customer service, preferably in an online chat environment - Proficient in written communication with strong grammar and spelling skills - Excellent problem-solving skills and ability to work in a fast-paced environment - Good multitasking skills with ability to handle multiple chats at once - Empathy and ability to relate to customers from different backgrounds and cultures - Good level of teamwork skills and ability to collaborate with team members and supervisors - Availability to work flexible hours, including weekends and evenings - Must be legally entitled to work in Canada
Salary:
The salary range for this position is between 15 and 30 in Canada local currency, depending on experience and qualifications.
Company Description:
The Chat Shop is a UK-based online chat company that provides exceptional customer service to businesses worldwide. Our team of highly-skilled professionals delivers top-quality customer service through face-to-face chat, offering businesses an alternative to traditional phone support. We pride ourselves on our innovative approach, exceptional customer service, and the valuable partnerships we form with our clients.
Work Schedule:
This job has the following work schedule:
Flexible
Benefits & Perks
This job has the following benefits:
Remote work flexibility
This job is located in Vancouver, British Columbia.
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Job Tags
Remote job, Part time, Online, Local area, Worldwide, Flexible hours,
