Operations Assistant/Customer Service

Customer Service/Operations Assistant (Reporting & Marketing/Communications)

 

Association in the loop

 

Temporary to hire- start ASAP

 

Overview

  • Great company culture, warm and tight knit people with good work/life balance
  • Hybrid (initially onsite for training 1-3 months, then 3 days onsite/2 remote)
  • Mon-Fri, 8:30am-4:30pm
  • Pay rate: $22/hour while temp + great benefits available through MindSpring such as quality, low-cost healthcare and PTO
  • Full-time conversion salary approx. $41-42k/year plus benefits and room for growth (which includes salary increases over time)
  • Temporary period is approx. 3-6 months and the goal is that this hire will convert to permanent status

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Day to day

  • This is an opportunity to work alongside the Manager of the Member Support team to be trained as the “right arm” in ensuring smooth Operations for the group.
  • Will begin by learning the business from the ground up handling tasks such as data entry, reviewing applications, talking with members via phone/email, mailing paperwork, filing and other misc clerical tasks
  • The candidate will also be trained on reporting, analytics, and marketing/communications support. A broad position with a nice variety of responsibilities!

 

Ideal candidate

  • 1-2 years working in a clerical or customer-facing capacity at an association is ideal. Transferable experience also considered.
  • Degree preferred
  • MS Office, particularly Excel savvy
  • Go-getter, enjoys learning new things
  • Customer service – imperative that this individual is customer-centric
  • Data entry and good organizational skills
  • Attention to detail
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