Part-Time Customer Service Representative

Full job description

Job Title: Customer Service Representative – Level 1 (General Inquiries)

  • Location: Klang Valley
  • Job Type: Part-time / Flexible hours / Working Hybrid
  • Prefer mandarin speaker

Overview:

Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.

Key Responsibilities:

  • Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information.
  • Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team.
  • Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips.
  • Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction.
  • Record Maintenance: Accurately log all interactions in the bank’s CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.

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Skills and Qualifications:

  • Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous.
  • Experience: Experience in customer service is preferred but not essential. Training will be provided.
  • Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools.
  • Personal Traits:A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment.

Additional Requirements:

  • Must have a quiet, dedicated workspace and a reliable internet connection for remote work.
  • Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.

Benefits:

  • Competitive hourly rate.
  • Comprehensive training and support.
  • Flexible scheduling to accommodate personal commitments.
  • Opportunity to work from home, reducing travel time and costs.

Job Type: Part-time

Pay: RM1,000.00 - RM2,000.00 per month

Schedule:

  • Monday to Friday

Language:

  • Mandarin (Required)
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