Part-Time Customer Service Representative
Full job description
Job Title: Customer Service Representative – Level 1 (General Inquiries)
- Location: Klang Valley
- Job Type: Part-time / Flexible hours / Working Hybrid
- Prefer mandarin speaker
Overview:
Join our dynamic customer service team in a role that offers flexibility, making it ideal for stay-at-home parents, senior citizens, and students. This position involves handling general banking inquiries with a focus on delivering exceptional service to our customers.
Key Responsibilities:
- Customer Support: Provide first-level support for general banking inquiries via phone, email, and live chat. Assist customers with questions regarding bank accounts, services, and basic product information.
- Problem Resolution: Address and resolve simple customer concerns and queries, directing more complex issues to the appropriate support team.
- Information Dissemination: Clearly communicate information about the bank's products and services, ensuring customers have the latest information at their fingertips.
- Feedback Collection: Gather customer feedback to help enhance service quality and customer satisfaction.
- Record Maintenance: Accurately log all interactions in the bank’s CRM system, maintaining a high level of confidentiality and compliance with data protection regulations.
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Skills and Qualifications:
- Educational Background: Minimum SPM qualification or equivalent; further education in Business Administration, Finance, or related fields is advantageous.
- Experience: Experience in customer service is preferred but not essential. Training will be provided.
- Skills: Excellent communication skills, both verbal and written, in Bahasa Malaysia and English.Strong interpersonal skills with a polite and patient demeanour. Basic computer proficiency and ability to navigate online tools.
- Personal Traits:A strong commitment to delivering exceptional customer service. Ability to work independently with minimal supervision.Flexible and adaptable, willing to work in a dynamic environment.
Additional Requirements:
- Must have a quiet, dedicated workspace and a reliable internet connection for remote work.
- Flexible scheduling options are available to accommodate various needs, with mandatory availability for training and meetings.
Benefits:
- Competitive hourly rate.
- Comprehensive training and support.
- Flexible scheduling to accommodate personal commitments.
- Opportunity to work from home, reducing travel time and costs.
Job Type: Part-time
Pay: RM1,000.00 - RM2,000.00 per month
Schedule:
- Monday to Friday
Language:
- Mandarin (Required)
