(Remote Jobs) American Express Virtual Customer Care - Work From Home Job - job 2 of 2
Join our team at Coca-Cola as a Remote Customer Service Representative, where you'll be at the forefront of delivering exceptional customer experiences while representing one of the world's most iconic brands. This remote opportunity offers flexibility and growth potential, along with competitive compensation at $30 per hour.
Responsibilities: Customer Interaction: Engage with customers via various communication channels including phone, email, and chat to address inquiries, resolve issues, and provide product information.
Order Processing: Handle order placements, modifications, and cancellations efficiently and accurately. Issue Resolution: Investigate and resolve customer complaints or concerns promptly and professionally, ensuring high levels of customer satisfaction.
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Product Knowledge: Demonstrate comprehensive knowledge of Coca-Cola products, promotions, and policies to assist customers effectively.
Documentation: Maintain detailed records of customer interactions, transactions, comments, and complaints using designated systems or tools.Team Collaboration: Collaborate with cross-functional teams such as Sales, Marketing, and Logistics to ensure seamless customer experiences.
Continuous Improvement: Provide feedback on customer issues, trends, and opportunities for process improvement to enhance service quality.
Qualifications:
Exceptional Communication Skills: Ability to articulate information clearly and effectively in written and verbal communication.
Customer-Centric Attitude: Demonstrated passion for delivering outstanding customer service and resolving customer inquiries with empathy and professionalism.
Problem-Solving Abilities: Proven track record of effectively identifying and solving customer problems in a timely manner.
Adaptability: Capacity to thrive in a fast-paced, dynamic environment and adapt to shifting priorities.
Tech Savvy: Comfortable navigating multiple software applications and platforms simultaneously.
Team Player: Strong collaborative skills with the ability to work effectively within a team environment.
Previous Experience: Prior experience in customer service, retail, or hospitality roles preferred.
Requirements: Reliable high-speed internet connection.
Dedicated workspace conducive to remote work with minimal distractions.
Availability to work flexible hours including evenings, weekends, and holidays as needed.
