RN/LPN - Clinical Triage - Remote

October 29, 2024

Full job description

Under the direction of the clinician, department supervisor or designee, provide the highest standards of clinical support to the MACC practice. Delivers excellent customer service to patients through participation in a medical care team. Demonstrates a high level of competence with clinical support in accordance with MACC’s policies and procedures.

Description:

Monitor the Electronic Health Record nurse pool throughout the day and respond in a timely manner

Triage incoming calls, messages, and In-Basket tasks, being able to prioritize urgent matters and schedule appointments as needed

Exercises thinking, nursing judgment, and standard triage guidelines to ensure health needs and concerns of a patient, group, or population are met

Assesses complex patient needs to ensure patient is transitioned to appropriate level of care

Demonstrates a systematic, dynamic approach to collect objective and subjective data and assesses the response

Triages and schedules visits based on assessment of patient disposition needs and consideration of available and appropriate resources; refer for emergency and follow up care

Provides clinical support to team, adjusting role and priorities to meet patient care demands

Answers phone calls and electronic messages promptly

Greets callers appropriately by identifying self and department, and provides assistance in a friendly, respectful, and helpful manner

Provides timely, efficient, and accurate triage responses in accordance with professional nursing standards

Documents all calls, encounters, and actions taken into the patient’s medical record timely and completely according to established policy and professional standards

Educate patients about utilization of the clinics’ community services

Collaborate with the interdisciplinary care team as needed to avoid interruption of delivery of services to patients

Performs other work-related duties and activities as assigned or requested

Greets and escorts patients to exam rooms

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Obtains relevant information and takes vital signs as indicated (i.e. height, weight, blood pressure, heart rate, respiratory rate, oxygen saturation).

Inputs pertinent clinical information into the electronic health record timely and with accuracy and performs a complete medication reconciliation

Assists clinicians with clinical procedures and/or additional tests specific to the department. May advise patient of preparation required for exam or additional testing and keeps patients informed of visit status, unforeseen delays and other relevant information pertaining to the patient’s visit

Assists in resolving patient concerns by acting as an advocate, as appropriate

Participates in practice and department meetings, trainings, etc. to promote continuous improvement and quality patient care

Takes initiative to learn, understand, and stay current with community resources and the greater healthcare system while continuously participating in self-assessment of skills

Maintains patient rights and abides by all confidentiality obligations pursuant to CCHC and HIPAA

Provides clerical/office support as necessary (i.e. scheduling appointments, greeting and registering patients, scanning incoming medical records and paperwork, preparing medical records, answering phone calls and taking messages, faxing, etc.)

Ability to float to other MACC practices when required

Verifies and implements clinician’s orders for testing and/or procedures (EKG’s, dressing changes, spirometry, Holter monitors, etc.)

Triages walk-in patients per established protocols

Maintains communication and collaboration with interprofessional team and others to facilitate safe transitions and continuity of care delivery

Qualifications:

LPN (P015) - EDUCATION/EXPERIENCE/TRAINING:

Ability to read, write and communicate in English

Graduate of an accredited Practical Nursing program

Currently licensed as a Licensed Practical Nurse in the state of Massachusetts

Basic Life Support Certification for Health Care Providers

Strong interpersonal, customer service, time management skills

Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)

A Minimum of two years’ experience in a clinical setting preferred

RN (X21A) - EDUCATION/EXPERIENCE/TRAINING:

Ability to read, write and communicate in English

Graduate of an accredited school of nursing

Currently licensed as a Registered Nurse in the Commonwealth of Massachusetts

Basic Life Support Certification for Health Care Providers

Experience with current office technology and proficient with computer office applications (Electronic Medical/Health Records, MS Office, etc.)

Minimum of two years’ experience in a clinical setting preferred

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Full job description

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