Users operations associate in content moderation

October 22, 2024

Full responsibilities are outlined in the job description. TikTok is the most popular site for short-form mobile video. Our goal at TikTok is to bring joy and encourage creativity. Los Angeles and Singapore are TikTok’s global headquarters, and the company has offices in New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us? TikTok’s mission is centered on creation. We built our platform to help imaginations grow. This is especially true for the teams that enable TikTok.
We all believe in the mission of bringing joy and creativity to the world through our collective efforts to accomplish it every day.
We see every obstacle, no matter how difficult it may be, as a chance; to improve, learn, and develop as a team. What’s up? Never. Courage? Always.
We collaborate to create and develop at TikTok. We achieve impact in this way for ourselves, our business, and the communities we serve.
Join us!

It is the responsibility of the Trust and Safety platform team to shield our users from abusive behavior and harmful content. TikTok can provide the best user experience and bring joy to everyone in the world with the ongoing efforts of our trust and safety platform team.

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The goal of the User Experience Enhancement team is to make sure platform users are happy and have a good time. We accomplish this by regularly conducting user satisfaction surveys, analyzing user feedback and issues through root cause analysis, and establishing a comprehensive User Experience Measurement system in conjunction with data science. In addition, with the overarching objective of continuously improving the platform user experience, we lead issue governance initiatives and work with cross-functional teams to improve products and systems.

In 2025, we are looking for talented people to join our team. As a graduate, you will have access to unrivaled opportunities to launch your career, pursue daring ideas, and investigate endless growth opportunities. TikTok can help you co-create a future driven by your inspiration.

By the end of 2025, successful candidates must be able to commit to an onboarding date. In your resume, please clearly state your availability and graduation date.

Applications will be evaluated in stages. We recommend that you apply early.

Candidates can apply for a maximum of TWO positions, and their applications will be evaluated in the order in which they were received. The global jobs offered by TikTok and its subsidiaries are subject to the application limit.

Responsibilities Include supporting the analysis and attribution of metric trends and establishing the NPS survey.
Analyze tickets to find and group problems with underlying causes, and follow up with internal teams to push for fixes to problems that are already known about.
Based on the NPS survey and ticket analysis, identify the requirements of the user and bring up the optimization requirements.
If necessary, assist and support projects that improve experience.

The following are essential qualifications:
At least a bachelor’s degree.
excellent capacity for problem-solving, critical thinking, and analysis.
excellent communication and teamwork skills.
Being able to learn, adapt, and collaborate with coworkers in different time zones.
Being proactive, able to work under pressure, taking strong initiative, and owning one’s work
ability to shift twice a month to support customers when needed, which may mean working on weekends and holidays. The morning shift would run from 8 a.m. to 4 p.m., while the afternoon shift would run from 3 p.m. to 11 p.m.

Preferable Experiences:
internship or work experience in the internet industry that relates to user/platform experience operations.
TikTok is dedicated to creating a welcoming workplace where employees are valued for their unique perspectives, experiences, and skills. Both our workplace and our platform connect people from all over the world. Our goal at TikTok is to bring joy and encourage creativity. We are committed to recognizing our various voices and creating an atmosphere that reflects the many communities we serve in order to achieve that objective. We hope you share our enthusiasm for this.

In our recruitment processes, TikTok is committed to providing candidates with disabilities, pregnancies, sincerely held religious beliefs, or other reasons protected by applicable laws with reasonable accommodations.

A candidate’s qualifications, skills, competencies, and experience, as well as the location, all play a role in how much a position pays. This position may be eligible for additional discretionary bonuses/incentives as well as restricted stock units. Base pay is one component of the Total Package that is provided to employees to compensate and recognize them for their work.

Our benefits are intended to promote our company’s values and culture, foster an effective and motivating work environment, and encourage our employees to give their all on both the job and in life. We provide eligible employees with the following benefits:

We provide a Health Savings Account (HSA) with a company match and cover 100% of employee medical insurance premiums, as well as approximately 75% of dependents’ premiums. as well as plans for AD&D, dental, vision, short- and long-term disability, basic life, and voluntary life insurance. In addition to Health Care, Limited Purpose, and Dependent Care Options from a Flexible Spending Account (FSA).

Our vacation and leave plans are as follows: 10 paid holidays, 17 days of Paid Personal Time Off (PPTO) based on hire and tenure, 10 paid sick days, 12 weeks of paid parental leave, and 8 weeks of paid Supplemental Disability are all included in the benefits package.

Through our EAP and Lyra, we also offer generous benefits for mental and emotional health. gym membership and cell phone service reimbursements from the company. These benefit plans are subject to change at any time without prior notice from the business.

Candidates for Los Angeles County (unincorporated):
In accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, qualified applicants with arrest or conviction records will be considered for employment.

Our company is of the opinion that a person’s criminal record may have a direct, negative, and negative impact on the following job responsibilities, which could lead to the withdrawal of the conditional offer of employment:

1. interacting with internal and external clients, coworkers, and others unsupervised on occasion;

2. handling and managing confidential information, including trade secrets and proprietary information, and granting access to information technology systems in an appropriate manner; and

3. making sound decisions.

Benefits of Remote Jobs

Flexibility: Employees can often choose their working hours, making it easier to balance personal and professional commitments.

Reduced Commuting: Eliminating the daily commute saves time and money, leading to increased productivity and less stress.

Access to a Broader Talent Pool: Employers can recruit talent from anywhere, not limited to local candidates.

Cost Savings: Companies can save on overhead costs related to office space, utilities, and supplies, while employees save on commuting and work-related expenses.

Increased Productivity: Many remote workers report higher levels of productivity due to fewer office distractions.

Improved Work-Life Balance: The flexibility of remote work can lead to a healthier work-life balance, reducing burnout.

Diverse Work Environment: Remote work often fosters a diverse workforce, as employees can come from various geographic and cultural backgrounds.

Qualifications for Remote Jobs

Technical Skills: Depending on the role, proficiency in specific software, tools, or programming languages is often required.

Self-Discipline: The ability to stay focused and manage time effectively without direct supervision is crucial.

Communication Skills: Strong written and verbal communication skills are essential for collaborating with team members and clients remotely.

Problem-Solving Abilities: Employees should be able to tackle challenges and find solutions independently.

Adaptability: Being open to learning new tools and adjusting to different work environments or tasks is important.

Prior Experience: Many remote positions prefer candidates with previous remote work experience or relevant industry experience.

Organizational Skills: The ability to manage multiple tasks and prioritize effectively is critical for success in a remote setting.

users operations associate in content moderation

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users operations associate in content moderation

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