Chat Support Representative – Seasonal Work From Home
Job Description
Position Overview:
We are seeking a dedicated and customer-focused individual to join our team as a Seasonal Call Center Representative at Journeys. In this role, you will handle inbound customer chats and emails, assisting with order placements, tracking, updates, cancellations, and providing comprehensive information about our products and website. Your commitment to delivering exceptional… service will play a crucial role in enhancing our customers’ experiences.
Key Responsibilities:
Customer Interaction: Address and resolve customer inquiries regarding orders, ensuring all information provided is accurate and up-to-date.
Data Management: Utilize various computer software and applications to navigate customer accounts, document case notes, process orders, and handle payment information efficiently.
Brand Representation: Serve as an ambassador for the Journeys brand, personalizing each interaction to foster customer loyalty and retention.
Performance Standards: Consistently meet attendance requirements and key performance indicators (KPIs) to maintain high service quality.
Information Security: Uphold the safety, security, and privacy of all customer information in compliance with company policies.
Additional Support: Perform other tasks as needed to support business operations.
Other Jobs You May Be Interested In
Remote Data Entry, No Experience, $40/hr, Part-Time
Virtual Assistant, $45/hr, Remote, No Experience, Night Job
Entry-Level Remote Data Entry, $50/hr, Evening Job
Customer Support, No Degree, $40/hr, Remote, Weekend Job
Remote Phone Job, $42/hr, Part-Time, College Student Friendly
Virtual Assistant, $40/hr, Remote, No Degree, Night Job
Part-Time Data Entry, $45/hr, Remote, College Student Friendly
Remote Moderator, No Degree, $50/hr, Evening, Weekend Job
Remote Customer Support, $42/hr, Night Job, No Experience
Live Chat Support, $40/hr, Remote, Entry Level, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Data Entry, $45/hr, No Degree, Night Shift
Part-Time Customer Support, $40/hr, Remote, College Student
Remote Live Chat, $50/hr, Part-Time, Evening/Night Job
Entry Level Phone Job, $42/hr, Remote, No Degree Required
Weekend Data Entry, $45/hr, Remote, No Experience
Remote Virtual Assistant, $40/hr, Evening, Part-Time Job
Remote Moderator, $42/hr, Part-Time, Weekend, No Degree
Data Entry, $45/hr, Remote, Night Shift, College Student Job
Phone Support, Remote, $50/hr, No Experience, Part-Time
Virtual Assistant, No Experience, $42/hr, Remote, Weekend
Remote Customer Support, $45/hr, Part-Time, College Student
Data Entry, Remote, $40/hr, Night Shift, No Degree
Evening Virtual Assistant, Remote, $45/hr, No Experience
Weekend Customer Support, $42/hr, Remote, College Student
Remote Data Entry, $50/hr, No Experience, Evening/Night Job
Remote Live Chat, $40/hr, Part-Time, No Degree Required
Virtual Assistant, $42/hr, Remote, Weekend, Entry Level
Remote Phone Support, $45/hr, Evening, No Experience Required
Data Entry, No Experience, $50/hr, Remote, College Student
Remote Moderator, $40/hr, Weekend, No Degree, Part-Time
Live Chat Support, Remote, $42/hr, Night Shift, College Student
Phone Job, $50/hr, Remote, No Degree, Part-Time, Weekend
Data Entry, $45/hr, Remote, Evening, No Experience Required
Virtual Assistant, No Experience, $42/hr, Remote, Part-Time
Remote Customer Support, $50/hr, Night Shift, No Degree
Remote Data Entry, $40/hr, College Student Friendly, Part-Time
Live Chat Support, $42/hr, Weekend, Remote, No Degree
Virtual Assistant, Remote, $45/hr, Evening, No Experience
Remote Phone Job, $50/hr, College Student, Night Shift
Remote Moderator, $42/hr, Weekend, No Experience Required
Data Entry, No Degree, $45/hr, Part-Time, Remote Job
Customer Support, $50/hr, Remote, Evening/Night Job, No Degree
Virtual Assistant, $42/hr, Remote, Weekend, No Degree
Remote Live Chat, $45/hr, College Student, No Experience
Remote Data Entry, $40/hr, Part-Time, No Degree Required
Phone Support, $50/hr, Weekend, Remote, No Experience
Virtual Assistant, $42/hr, Evening, Remote, No Degree
Remote Customer Support, $45/hr, No Experience, Part-Time
Data Entry, $50/hr, Night Job, No Degree, Remote
Remote Moderator, $40/hr, College Student Friendly, Part-Time
Virtual Assistant, Remote, $42/hr, Weekend, No Experience
Remote Phone Job, $45/hr, Part-Time, No Degree Required
Customer Support, $50/hr, Night Job, Remote, No Experience
Data Entry, Remote, $42/hr, Evening Job, No Degree
Live Chat Support, $45/hr, Weekend, Remote, College Student
Virtual Assistant, Remote, $50/hr, Part-Time, Night Shift
Data Entry, $40/hr, No Experience, Remote, Weekend Job
Remote Phone Job, $45/hr, No Degree, College Student Friendly
Customer Support, $42/hr, Remote, Evening, No Experience
Virtual Assistant, $50/hr, Weekend, No Degree, Remote
Remote Data Entry, $40/hr, Part-Time, College Student Job
Phone Support, Remote, $42/hr, Evening/Night Shift
Virtual Assistant, No Degree, $45/hr, Remote, Part-Time
Live Chat Support, $50/hr, Remote, No Experience Required
Remote Moderator, $42/hr, College Student, Weekend Job
Data Entry, $45/hr, Remote, Night Job, No Degree
Virtual Assistant, $50/hr, Remote, Part-Time, Evening Job
Remote Customer Support, $42/hr, Weekend, No Experience
Phone Job, $45/hr, Remote, Night Shift, No Degree
Remote Live Chat, $50/hr, College Student, No Experience
Data Entry, $40/hr, Part-Time, Remote, Weekend Job
Virtual Assistant, $42/hr, Remote, No Experience, Evening
Remote Phone Support, $45/hr, Night Job, College Student
Remote Moderator, $50/hr, No Degree, Weekend, Part-Time
Virtual Assistant, $40/hr, Remote, Night Shift, No Experience
Qualifications:
Experience: While prior customer service or retail experience is preferred, it is not a mandatory requirement.
Communication Skills: Proficiency in English, with strong verbal and written communication abilities, including proper grammar and syntax.
Interpersonal Skills: Excellent interpersonal skills to effectively address customer needs and concerns.
Adaptability: Ability to thrive in a fast-paced, dynamic environment, meeting performance expectations and goals.
Problem-Solving: Strong aptitude for quickly understanding new information, diagnosing issues, and providing appropriate solutions.
Conflict Resolution: Capability to handle and resolve conflicts positively and professionally.
Typing: Strong typing skills with the ability to meet minimum requirements for a typing speed and accuracy test.
Availability: Must be able to work 32-40 hours weekly, with various 8-hour shifts during the following hours of operation: 10 am-7 pm Sunday, 7 am-8 pm Monday to Friday, and 9 am-6 pm Saturday (CST). Please note that business hours may change during peak times to meet coverage and business needs.
Work From Home Requirements
A dedicated, secure, and distraction-free workspace.
A desktop or laptop (with the latest Operating System installed). No tablets or Chromebooks.
2 functional monitors (a laptop and a monitor or a desktop and 2 monitors).
A cell phone with an active service with a cell phone provider, phone number, and a cell phone charger.
A web camera (an integrated web camera is permitted) and a cell phone headset with a microphone.
A stable and reliable internet connection of 50Mps download speed and 5Mps upload speed (check your internet speed at speedtest.net). Cannot use public Wi-Fi.
All items above are at the employee’s expense and will be verified during the hiring process.
Benefits:
Employee Discount: Enjoy a 40% discount on Journeys merchandise.
Weekly Pay: Receive weekly compensation for your work and bonuses based on 100% perfect attendance.
Work-Life Balance: Experience the benefit of 4-day work weeks after completing just 2 weeks of paid training.
If you are passionate about delivering outstanding customer service and eager to represent the Journeys brand, we encourage you to apply for this seasonal position.
Seasonal contract anticipated termination date: 1/11/2025.
Depending on business needs, this seasonal contract is subject to be terminated earlier than 1/11/2025
For more such jobs please click here!