Customer Operations Manager

Welcome to Pfizer, a global leader in the pharmaceutical industry dedicated to making a positive impact on the health and well-being of people worldwide. We are seeking a highly motivated and experienced Customer Operations Manager to join our team and drive excellence in our customer service and operations processes. In this role, you will have the opportunity to work with a talented and diverse team, collaborate with cross-functional departments, and make a meaningful contribution to our mission. As a successful candidate, you will possess strong leadership skills, a customer-centric mindset, and a proven track record of delivering exceptional results. Join us in our mission to deliver innovative healthcare solutions and help improve the lives of millions of patients.

1. Develop and implement strategies to improve customer service and operations processes.
2. Lead and manage a team of customer service representatives to ensure high-quality service delivery.
3. Monitor and analyze customer service metrics to identify areas for improvement and implement effective solutions.
4. Collaborate with cross-functional departments, including sales, marketing, and supply chain, to ensure a seamless customer experience.
5. Develop and maintain strong relationships with key customers, addressing any issues or concerns in a timely and effective manner.
6. Stay updated on industry trends and customer needs to continuously improve processes and services.
7. Oversee the training and development of customer service staff to ensure they are equipped to provide exceptional service.
8. Implement and maintain standard operating procedures for customer service and operations processes.
9. Manage budgets and resources effectively to ensure efficient operations.
10. Communicate regularly with senior management to provide updates on customer service and operations performance.
11. Ensure compliance with all relevant regulations and procedures.
12. Drive a culture of customer-centricity throughout the organization.
13. Identify and implement technology solutions to enhance customer service and operations processes.
14. Handle escalated customer issues and provide timely and satisfactory resolutions.
15. Continuously seek opportunities to improve efficiency and effectiveness in customer service and operations

According to JobzMall, the average salary range for a Customer Operations Manager in Lake Forest, CA, USA is $80,000-$100,000 per year. However, the salary range can vary depending on factors such as the company, industry, experience, and skills of the individual.