Customer Service Representative (Remote)
Work Outline
Area
New Stream, Arizona, US
Work Type
Full Time
Extra Subtleties
Work ID
8600
Work Perspectives
51
Expected set of responsibilities
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Work Outline
Apple Inc. is looking for a devoted and enthusiastic Client support Delegate to join our dynamic group. This distant job requires a person who is focused on conveying uncommon client encounters while addressing perhaps of the most imaginative organization on the planet. The ideal competitor will have serious areas of strength for an of Apple items and administrations, brilliant relational abilities, and a certified craving to help clients in settling their requests successfully.
Key Liabilities
Give extraordinary client service through telephone, email, and talk, guaranteeing a consistent encounter for all Apple clients.
Help clients with item requests, investigating, and issue goal while keeping an elevated degree of impressive skill and sympathy.
Teach clients about Apple items, elements, and administrations, upgrading their general insight and fulfillment.
Record client collaborations and criticism precisely in the client relationship the executives (CRM) framework.
Team up with colleagues and different divisions to determine complex issues and further develop client care processes.
Remain refreshed on item information, organization strategies, and industry patterns to address client requests and concerns actually.
Handle client objections nimbly and pursue settling them to guarantee consumer loyalty and dedication.
Required Abilities and Capabilities
Fantastic verbal and composed relational abilities, with the capacity to pass on complex data in a reasonable and brief way.
Solid critical thinking abilities and the capacity to think fundamentally in high-pressure circumstances.
Capable in utilizing different programming applications, including CRM apparatuses, and open to exploring innovation.
Capacity to work freely and oversee time successfully in a distant climate.
Solid relational abilities and a client first mentality.
Past involvement with a client support job, ideally in the tech or retail industry.
Experience
At least 1-2 years of involvement with client assistance or backing jobs is liked.
Experience with Apple items and administrations is a critical benefit.
Working Hours
This is a full-time remote position expecting adaptability to work different movements, including nights, ends of the week, and occasions, depending on the situation.
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Information, Abilities, and Capacities
Inside and out information on Apples product offering and programming applications.
Capacity to identify with clients and offer customized support custom-made to their requirements.
Solid meticulousness and the capacity to perform multiple tasks proficiently.
A proactive way to deal with distinguishing client needs and giving arrangements.
Benefits
Cutthroat compensation and execution based rewards.
Exhaustive wellbeing and health benefits, including clinical, dental, and vision inclusion.
Liberal took care of time and occasion leave.
Worker limits on Apple items and administrations.
Potential open doors for proficient turn of events and professional success inside an internationally perceived organization.
Why Join Apple Inc.?
Joining Apple implies being important for a group that is at the bleeding edge of innovation and development. We esteem innovativeness, variety, and inclusivity, giving a steady climate where everybody can flourish. Assuming you are enthusiastic about client assistance and anxious to help other people find the universe of Apple items, we welcome you to apply and be essential for our central goal to convey extraordinary encounters.
Instructions to Apply
Intrigued up-and-comers are urged to present their resumes and introductory letters through the Apple Professions site. If it's not too much trouble, incorporate explicit instances of your client support insight and why you accept you would be ideal for the Apple group.
