Guest Service/Wellness Concierge
Job Description - Guest Service/Wellness Concierge
Who are you? Are you a person with a burning passion for holistic health and wellness and looking to put down roots in an environment where you can learn and grow both professionally and personally? Are you looking for a position in an environment where you have the opportunity each day to serve, encourage, and collaborate with people who are on their journey to wellness? Are you someone who is energetic and community oriented? Do you want to work in a fun, inspiring, and fast-paced environment?
If this is you, we invite you to apply to join our Guest Services team.
Who are we? Release Well-Being Center, a state-of-the-art spa and holistic wellness center in Westborough, MA. Our total wellness offerings include yoga, fitness, meditation, spa, wellness education and coaching and nourishing food. We are looking for qualified applications to join our team of mindful experts. In addition to the hourly wage, access to all our yoga, fitness and meditation classes are included in the compensation package.
Our Guest Services team serves as friendly hosts for all guests who come to Release. This is a detail-oriented position that requires calm, pleasant demeanors, even under busy circumstances. The Guest Services team is responsible for greeting all guests and guiding them through their experience - covering every detail from the moment a guest books an appointment and checks in, to the moment they check out, ensuring their experience runs smoothly and efficiently. This also includes helping to acclimate and serve guests in our Bliss Spa area. We want each guest, whether they’re here for an hour or a full day, to have an amazing and positive experience.
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Duties Include:
- Assisting guests with questions regarding all of our offerings
- Accurately booking/managing all appointments in our MindBody system
- Checking the guest into the computer system, and charging appropriately and correctly for all services
- Cleaning and disinfecting all common areas, and ensuring locker rooms and other common areas are stocked with appropriate materials
- Upholding Release’s mission and core values
Qualifications:
- Have a high school diploma or equivalent (GED).
- Possess basic math and cash handling experience.
- Have strong phone and computer skills.
- Have previous customer service experience (required).
- Work cohesively with others in a fun and fast-paced environment.
- Possess general knowledge of massage and esthetic services, fitness, yoga, and meditation, or willingness to learn.
- Previous experience or knowledge in Mindbody Software, or willingness to learn.
Communications and Personal Interactions:
- Be able to communicate effectively with members and guests, prospective clients, vendors, management and other team members.
- Be able to consistently provide and maintain a warm, welcoming atmosphere.
- Be able to educate our guests, clients, and members on our wellness offerings and refer them to the appropriate points person when needed.
- Maintain client confidentiality.
Salary: Starting from $32k - $39k, with additional incentive opportunities for employees working in both locations.
Job Types: Full-time, Part-time
Employee membership and discounts, opportunities for growth, paid time off.
Release Well-Being Center Boston
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