Implementation Team Leader

IDEXX is seeking a motivated and experienced People Leader to join our growing team as a Software Implementation Team Lead! In this role, you will be responsible for leading a team of specialists who implement our veterinary software solution for animal hospitals and clinics. You will provide guidance, instruction, and constructive criticism; this people leader will create a well-functioning team and encourage employees to perform their best, increasing productivity and positive outcomes for the company. 

This role is onsite at our Frisco, TX office. We are hybrid, 3 days in office, 2 from home.  

Our ideal candidate has prior leadership experience with both small and large teams. We value remote and in-person work, so being capable of leading in either environment is a bonus; strong applicants will have practical communication skills, an empathic leadership style, and a goal-achieving mindset. Our Software Implementation Team Leaders will manage a team of 8-10 Implementation Specialists and Software Trainers who onboard our new customers to our ezyVet Practise Management Software.   

ezyVet is a cloud based Veterinary Practice Management Software. We provide easy to use Software that helps veterinary practices save time, increase revenue, communicate better with clients and reduce workload stress. We are a premium software product and a part IDEXX’s Veterinary offerings. Pets and tech, it’s a winning combo!   

Within IDEXX we are a part of the IDEXX Veterinary Software portfolio. With a focus on software solutions, we are dedicated to enhancing the health and well-being of pets, people, and livestock around the world. Through the power of the cloud, our solutions simplify the flow of information across any practice and link vets to what they need when they need it. Patient data. Client communications. Business insights. All at their fingertips. 

You can learn more about IDEXX Veterinary Software here: https://careers.idexx.com/us/en/veterinary-software

Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health. 

A bit more about the role, you will: 

• Supervise day-to-day activities in a business unit/group/area/function/program. 

• Supervise staff, assigns work, monitors activities and evaluates performance. Administers employment actions, provides coaching and guidance to staff and promotes staff training and development. 

• Provide input to department policies and procedures. 

• Lead work activities of the business unit/group/area/function/program; plans and organizes work, provides for adequate staffing and resources, and maintains work on schedule so that ongoing internal and/or external customer satisfaction is maintained. 

• Build customer relationships and manages escalated/critical issues. 

• Communicates with other related departments to coordinate work and resolve issues as needed. 

• Provide internal/external customer feedback and leads/participates in teams/projects related to business unit/group/area/function/program. 

• Leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. 

• Utilize data, metrics and system tools to ensure efficiency and to maximize customer experience. Identifies problems, obstacles and opportunities and proactively takes action to address issues. 

• Strive for continuous improvement. 

• Contribute to maintenance of department technology and systems resources. Coordinates with other departments and vendors as needed to resolve issues and maintain ongoing functionality. 

• Prepare reports and other information summarizing work activities. 

• Prepare various analyses as needed to highlight issues and resolve questions. 

• Maintain knowledge of Company products and services within business unit/group/area/function/program, as well as changes and developments in the industry affecting work activities. 

• May participate in outside industry groups and forums related to business activities. 

What we’re looking for:  

• Proven leadership experience leading teams  

• Customer centric experience  

• Performance management  

• Scheduling and strategy  

What you can expect from us: 

• Salary of $65,000-$70,000 

• Opportunity for annual cash bonus    

• Health / Dental / Vision Benefits Day-One    

• 5% matching 401k    

• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more   

Why IDEXX: 

We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.  

So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.  

Let’s pursue what matters together.  

IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.  

IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.