Online Client Relations Associate

**Job Title:** Online Client Relations Associate **Company:** Morgan Stanley **Location:** New York City, New York, US **Job Type:** Part-Time **Seniority:** Associate Level **Years of Experience:** 3

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### **Job Description:**

Morgan Stanley is seeking an energetic and independent Online Client Relations Associate to join our dynamic team in New York City. This part-time role is perfect for an individual with a passion for client service, strong emotional intelligence, and a proactive approach to managing projects. You will play a pivotal role in fostering positive relationships with our clients and delivering exceptional service that aligns with our firm's commitment to excellence.

### **Key Responsibilities:**

- **Client Engagement:** Serve as the primary point of contact for client inquiries, concerns, and feedback via online communication channels, ensuring a seamless client experience. - **Relationship Management:** Develop and maintain strong, long-lasting client relationships through personalized communication and proactive follow-ups. - **Issue Resolution:** Actively listen to client needs and concerns, employing strong problem-solving skills to address issues promptly and efficiently. - **Project Coordination:** Collaborate with internal teams to manage client projects from inception to completion, ensuring timely delivery and alignment with client expectations. - **Feedback Analysis:** Gather and assess client feedback to identify trends, potential areas for improvement, and to inform future service enhancements. - **Reporting:** Prepare regular reports on client satisfaction and engagement metrics to keep management informed and guide decision-making. - **Recruit and Train:** Assist in the onboarding and training of new team members, sharing best practices in client relations and service delivery.

- **Process Improvement:** Continuously seek opportunities to enhance client service processes and contribute innovative ideas that drive efficiency and improve client experience.

### **Requirements:**

- **Experience:** Minimum of 3 years in a client-facing role, preferably within the financial services industry or a corporate environment. - **Education:** Bachelor’s degree in Business Administration, Finance, Communications, or a related field. - **Personality Traits:** - Independent and self-motivated, showing initiative and resourcefulness. - Energetic with a positive attitude, capable of maintaining enthusiasm in a collaborative setting.

- **Soft Skills:** - Exceptional emotional intelligence and interpersonal skills, with the ability to understand and manage client emotions effectively. - Strong project management skills, capable of prioritizing tasks, managing timelines, and meeting deadlines while maintaining a high level of service quality.

- **Technical Skills:** Proficiency in Microsoft Office (Excel, Word, PowerPoint) and experience with CRM software and online communication tools (such as Zoom, Teams). - **Communication Skills:** Excellent verbal and written communication abilities, with a talent for articulating complex information clearly and concisely.

### **Benefits:**

- Company transportation to assist with commuting needs. - Comprehensive medical coverage options for eligible employees. - Visa sponsorship opportunities for qualified candidates.

### **Working Environment:**

At Morgan Stanley, we embrace creativity in a culture that values fresh ideas and inventive solutions. We foster an inclusive environment that empowers our employees to contribute their unique perspectives and take ownership of their roles.

### **Application Deadline:**

All interested candidates must submit their applications by **October 27, 2024**.

### **Equal Opportunity Statement:**

Morgan Stanley is an equal opportunity employer committed to diversifying its workforce. We encourage all qualified applicants, regardless of race, gender, sexual orientation, age, disability, or any other characteristic to apply. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.