Protection Case Worker - Georgetown, Guyana

October 22, 2024

This selection process considers only national candidates or current residents with the legal right to work in Guyana.

The Protection Case Worker is responsible for the daily screening of beneficiaries and identifying beneficiaries who are most vulnerable, conducting in-depth interviews, workshops, home visits, outreaches, referrals, and accompaniment to respond to their protection needs through services available within HIAS or provided by partners and government.

This position supports HIAS Refugee Rights Framework by supporting forcibly displaced migrants and refugee right to be protected from violence and discrimination and the right to recovery from the shock of displacement and promote integration in the host community.

The Protection Case Worker will report directly to the Program Manager and work in coordination with staff from Georgetown, Bartica, and Mabaruma HIAS offices.

Essential Functions

Conduct in-depth assessment interviews with person(s) of concerns identified as vulnerable or in need of assistance or referral.
Provide comprehensive case management, including (1) provision of direct services, (2) referral to external services, and (3) accompaniment to access basic services.
Conduct home visits to vulnerable individuals and households.
Prepare detailed records of sessions and follow-up on individual cases.
Provide partners and beneficiaries counseling and feedback on the status and processing of individual cases.
Promote and protect the rights of the most vulnerable refugees and migrants through awareness and sensitization activities such as workshops and training.
Support the design, implementation and evaluation of protection centered and solutions-oriented activities guaranteeing that community-owned activities are integrated.
Together with the Program Manager plan workshops, training and capacity building for community mobilizers, leaders, and service providers.
Ensures quality and integrity of information captured, notably through peer review of registered cases and follow up with direct supervisor.
Ensures constant and accurate upkeep of data (physical and electronic) to reflect the status of persons of concern by checking that all data fields are filled in properly in the HIAS Case Management System; manages and updates beneficiaries files as necessary.
Analyzes data to ensure data quality and integrity, and reports trends and issues in monthly, quarterly and annual reports.
Ensure weekly, monthly and quarterly reports and trackers are analyzed, compiled and submitted timely to the M&E Specialist and/or the Program Manager.
Provide input to all program development activities.
Contribute to the development of a reliable referral system with service providers in Guyana including governmental institutions, civil society, and the private sector.
Maintains relationship and liaise with other service providers.
Acts as interpreter and translator, as needed.
Performs other duties, as necessary.

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Qualifications & Requirements

Fluency (written and oral) in Spanish and English. Warao is an advantage.
University degree in social work, education, administration, law, or related social sciences.
Current residency in Guyana and/or prior work authorization in Guyana required.
A minimum of 1-3 years of working experience, preferably in one of the following sectors: social, charity, churches, government, or NGO.
Ability to uphold the highest level of integrity and confidentiality.
Ability to develop work plans, meet deadlines, and capture program progress for donor reports.
Sense of initiative and capacity to work autonomously.
Demonstrated ability to think creatively and critically.
Excellent computer skills; proficiency in Microsoft Office suite (Excel, Word, PowerPoint, Outlook, Teams).
Excellent organizational and problem-solving skills.
Must be a team player and able to work with diverse, vulnerable populations; understanding of community-based approach required.
Strong motivation to humanitarian work, service-oriented mindset, and sense of accountability to the populations HIAS serves.

Hiring Process

We are committed to a fair and respectful hiring process, and we do our absolute best to respond to every applicant. We prioritize communication and transparency with all candidates, even those who are not moving forward. Here’s a snapshot of our hiring process:

Step 1: Submit your application!

Step 2: Phone screen with a HIAS recruiter.

Step 3: Video interview with the hiring manager.

Step 4: Video interview with a panel of HIAS employees.

Step 5: Online reference check with SkillSurvey.

Step 6: Offer and background check with Shield Screening or HireRight.

Step 7: Start your professional journey with HIAS!

Note: Some of our hiring processes may vary, and not all candidates will advance to each step.

About Us

Over one hundred years ago, the Jewish community founded HIAS (originally the Hebrew Immigrant Aid Society) in New York City, the immigrant gateway to America. Supporting Jews fleeing persecution and poverty in Eastern Europe, our founders were guided by the traditions, texts and history of the Jewish people—a history of oppression, displacement and diaspora. HIAS has since helped generations of Jews facing violence because of who they were, and HIAS remains committed to helping Jewish refugees anywhere in the world. Today, our clients at HIAS come from diverse faiths, ethnicities and backgrounds, as do our staff. We bring our experience, history and values to our work across five continents, ensuring that refugees today receive the vital services and opportunities they need to thrive.

HIAS is a learning community, committed to diversity and inclusion. We do our work with integrity, accountability, transparency and a commitment to the highest ethical standards. We seek employees from diverse backgrounds and life experiences to join our teams located in the United States and across the globe. People who identify as BIPOC, people with disabilities, people from the LGBTQ+ community and people with lived experiences of forced displacement or immigration are all encouraged to apply. We are committed to building a diverse workforce that reflects our vision, mission and values.

Vision

HIAS stands for a world in which refugees find welcome, safety and opportunity.

Mission

Drawing on our Jewish values and history, HIAS provides vital services to refugees and asylum seekers around the world and advocates for their fundamental rights so they can rebuild their lives.

Values

Welcome

Acogimiento
Hospitalité
????? ?????? (Hachnasat Orchim)

We Welcome the Stranger

Justice

Justicia
Justice
??? (Tzedek)

We Pursue Justice

Empathy

Empatía
Empathie
??? (Chesed)

We Approach our Clients with Empathy

Partnership

Compañerismo
Coopération
?????? (Chevruta)

We Believe in Changing the World through Partnership

Courage

Coraje
Courage
???? (Ometz)

We Act with Courage to Build a Better World

Resilience

Resiliencia
Résilience
??? (Ruach)

We Adapt and Thrive, Continuously Demonstrating our Resilience

Diversity

HIAS is committed to a diverse and inclusive workplace. As an equal opportunity employer, all qualified applicants will be considered for employment without regard to race, color, national origin, ethnic background, ancestry, citizenship status, religious creed, age, sex, gender, sexual orientation, physical disability, mental disability, medical condition, genetic information, marital status, registered domestic partner or civil union status, familial status, pregnancy, childbirth, military status, protected veteran status, political orientation or other legally protected status.

Studies have shown that women and people of color are less likely to apply for jobs unless they meet every single qualification. We strongly encourage applicants of diverse identities, backgrounds, experiences, and perspectives to apply even if you do not meet all required qualifications but have other qualifications relevant to the role that would make you a great fit for this role with HIAS!

Safeguarding

HIAS is committed to protecting children, vulnerable adults and any other person from any harm caused directly or indirectly due to their contact with HIAS. We will not tolerate sexual exploitation, abuse or any form of child abuse or neglect by our staff or associated personnel. Any candidate offered a job with HIAS will be expected to sign and adhere to HIAS’ Code of Conduct and Safeguarding policies. All offers of employment will be subject to satisfactory references and appropriate screening checks, which can include criminal records. HIAS also participates in the Inter-Agency Misconduct Disclosure Scheme. In line with this Scheme, we will request information from job applicants’ previous employers about any findings of sexual exploitation, sexual abuse and/or sexual harassment during employment, or incidents under investigation when the applicant left employment. Likewise, HIAS will share this information when other organizations inquire about current and former HIAS staff as part of their recruitment process. By applying, the job applicant confirms their understanding of these recruitment procedures.

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