Remote Customer Support Specialist – Apple Store (US)
Work Outline
Area
Bethel, Connecticut, US
Work Type
Full Time
Extra Subtleties
Work ID
8601
Work Perspectives
63
Expected set of responsibilities
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Work Synopsis
Apple Inc. is looking for a devoted and enthusiastic Distant Client care Expert to join our Apple Store group. In this job, you will be the primary resource for our clients, offering remarkable help and administration to guarantee a consistent shopping experience. Your essential objective will be to help clients with their requests, investigate issues, and give item data while encapsulating the Apple reasoning of value and client care. This is a thrilling an open door to join a powerful group focused on development and consumer loyalty.
Key Liabilities
Answer client requests by means of telephone, talk, and email instantly and expertly.
Give proficient and exact data about Apple items, administrations, and advancements.
Investigate and determine client issues connected with requests, installments, and item usefulness.
Use different programming apparatuses and frameworks to successfully oversee client connections and documentation.
Work together with colleagues to guarantee steady and extraordinary help conveyance.
Remain refreshed on item dispatches, highlights, and programming updates to offer the most ideal help.
Help clients with account the executives, including request following, returns, and discounts.
Accumulate client criticism and offer bits of knowledge with the group to improve the client experience.
Required Abilities and Capabilities
Solid verbal and composed relational abilities, with an accentuation on lucidity and sympathy.
Capable in utilizing PCs and acquainted with client assistance programming and CRM frameworks.
Capacity to work freely and oversee time really in a distant climate.
Critical thinking abilities and a proactive way to deal with client care.
Versatility and eagerness to find out about new items and innovations.
Experience
Past involvement with client care or specialized help is liked.
Knowledge of Apple items and administrations is an or more, yet not required; it be given to prepare will.
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Working Hours
This is a remote situation with adaptable working hours. Accessibility to show up on Saturday or Sunday and occasions might be required in light of business needs.
Information Abilities and Capacities
A real enthusiasm for client support and helping other people.
Great undivided attention abilities to comprehend client needs.
Capacity to keep quiet and formed under tension and during testing client connections.
Solid scrupulousness and exactness in recording client connections.
Benefits
Serious compensation and execution based motivating forces.
Extensive wellbeing, dental, and vision protection.
Worker limits on Apple items and administrations.
Adaptable plan for getting work done to advance balance between fun and serious activities.
Amazing open doors for proficient turn of events and professional success.
Why Join
At Apple Inc., we have confidence in the force of variety and consideration, and we esteem the remarkable commitments of each and every colleague. Joining our group implies turning out to be important for an organization that is focused on development, greatness, and making a positive effect on the world. We cultivate a cooperative and strong workplace where you can become both by and by and expertly.
Instructions to Apply
Intrigued competitors are urged to apply by presenting their resume and an introductory letter enumerating their important experience and inspiration for joining Apple. Applications can be ship off us by email or through the Apple Store work entry. We anticipate auditing your application and possibly inviting you to our group!
