Sales Admin Assistant (International)
Job Description
As a Client Success Administrator (CSA)/CAMigo at Intelligent technical Solutions, you will support our sales team by understanding technological solutions and effectively communicating with a diverse client base. Your role will involve a mix of administrative support, client relationship management, and technical understanding to ensure seamless service delivery and client satisfaction.
Job Responsibilities
- Sales Support:
- Uncover new business opportunities with existing clients and grow accounts within the assigned territory.
- Develop and present solutions based on customers' business requirements.
- Understand various delivery methods for solutions and anticipate what will work best for clients.
- Analyze client needs and create supporting documentation.
- Client Coordination:
- Coordinate and prepare Strategic Business Reviews (SBRs) by compiling necessary client data, preparing presentation materials, and organizing prep sessions for the pod members.
- Ensure all client meetings, including SBRs, are scheduled in advance, confirmed, and well-prepared.
- Maintain accurate client records, including contact details, service tickets, SBR schedules, and ensure opportunities are tracked and updated.
- Call clients weekly to maintain engagement and satisfaction.
- Coordinate meetings, appointments, and other touchpoints for client engagement.
- Sales Operations:
- Generate quotes by sourcing product costs and overseeing the order process from creation to client approval and follow-up.
- Use company CRM and knowledge management tools to provide various levels of sales reporting.
- Manage quotes and orders, ensuring accuracy and timely follow-up.
- Support the sales process by updating ticket boards, tracking proposals, and coordinating with purchasing on order-related inquiries.
- Performance Reporting:
- Assist in compiling KPIs and performance reports, highlighting the team’s achievements and areas for improvement.
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Job Qualifications
- Demonstrated experience in client success, account management, or sales support.
- Strong background in customer service and sales.
- Familiarity with CRM software and customer support tools.
- Strong client relationship management skills.
- Excellent communication and interpersonal abilities.
- Ability to multitask and prioritize effectively.
- Strong organizational skills and attention to detail.
- Analytical and data interpretation skills.
- Proficiency in Microsoft Office Suite.
- Flexibility in a fast-paced environment.
- Technical background is essential.
Requirements:
- A home office set up that meets the following:
- A working computer with minimum of 8gb RAM, i5 Windows10 or macOS Big Sur.
- Stable internet connection with at least 5mbps download and upload.
- A quality headset with noise cancellation feature for meetings.
- A mobile phone that has the capacity to install the Microsoft Authentication app.
- HD webcam
- A very strong cultural fit the ITS way (Our core values will be discussed during the interview)
- Excellent command of the English language both spoken and written
- Able to work full time 40 hrs. a week: 8:00 AM to 5:00 PM PST (Monday to Friday)
- Able to pass our online behavior and cognitive assessments.
- Able to provide NBI Clearance (for PH applicants).
Compensation:
Pay rate starts at $5.00/hr and vary by experience and location.
Benefits:
- Paid US Holiday
- Night Shift Bonus
- Paid Time Off (15 Vacation Days per year)
- Comprehensive Health Plans / HMO (Employee & Dependent/s)
- Life and Accident Insurance
- Accident and Disability Coverage
- Company-paid training and certification
- Health & Wellness Program
- Dental & Vision
- Salary Advancement
You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once you've submitted the form, a member of our team will promptly get in touch with you.