ServiceNow Architect

Job Title: ServiceNow ITOM Architect

Location: Mclean, VA// Dallas, TX

Duration: Direct Hire

 

Job Description:

Client offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

 

Primary Responsibilities

• Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB

• Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap

• Lead efforts related to consuming additional data sources into the CMDB

• Work collaboratively across business and technology services to evolve and mature CMDB

• Key SME on various company-wide and IT initiatives which have a CMDB impact

• Communicate changes to discovery that will impact the SACM data or processes

• Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM

• Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure

• Develop and implement new discovery patterns

• Drive discovery remediations and/or troubleshooting efforts either on request or proactively

• Provide visibility to performance and issues related to discovery

• Provide direction and support to junior team members

• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior

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Must have:

• 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations

• Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB

• Maintaining and enhancing existing ServiceNow discovery and experience with discovery in a hybrid environment

• Initial deployment(s) of ServiceNow discovery

• Experience with pattern discovery

• Be and SME (Subject Matter Expert) various company-wide and IT initiatives which have a CMDB impact (SME-level understanding of ServiceNow CMDB hierarchy)

• Common Service Data Model (CSDM)

• ITIL Certified (Foundation v3 or v4)

• ServiceNow Discovery Certification is aplus

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