ServiceNow Architect
Job Title: ServiceNow ITOM Architect
Location: Mclean, VA// Dallas, TX
Duration: Direct Hire
Job Description:
Client offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Primary Responsibilities
• Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
• Collaborate with Product Management and the rest of the ServiceNow leadership team to drive implementation of new ITOM capabilities as part of the overall ServiceNow roadmap
• Lead efforts related to consuming additional data sources into the CMDB
• Work collaboratively across business and technology services to evolve and mature CMDB
• Key SME on various company-wide and IT initiatives which have a CMDB impact
• Communicate changes to discovery that will impact the SACM data or processes
• Stay current on ServiceNow products and applicable ServiceNow discovery and integration technologies related to the CMDB, CSDM, Configuration Management, and SACM
• Support, enhance, and maintain existing out of box and custom patterns to discover on premise and cloud infrastructure
• Develop and implement new discovery patterns
• Drive discovery remediations and/or troubleshooting efforts either on request or proactively
• Provide visibility to performance and issues related to discovery
• Provide direction and support to junior team members
• Mitigate risk by following established procedures and monitoring controls, spotting key errors and demonstrating strong ethical behavior
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Must have:
• 8 years' experience architecting and implementing ServiceNow ITOM capabilities at multiple organizations
• Lead the strategy and design of ServiceNow ITOM initially focusing on discovery data integration into the CMDB
• Maintaining and enhancing existing ServiceNow discovery and experience with discovery in a hybrid environment
• Initial deployment(s) of ServiceNow discovery
• Experience with pattern discovery
• Be and SME (Subject Matter Expert) various company-wide and IT initiatives which have a CMDB impact (SME-level understanding of ServiceNow CMDB hierarchy)
• Common Service Data Model (CSDM)
• ITIL Certified (Foundation v3 or v4)
• ServiceNow Discovery Certification is aplus
